What's new in SERVO

Dymo 450 format (41 x 89 mm)

New label format in Settings › Labels: QR code, large repair number and a barcode of the number, readable by a barcode scanner (including at checkout, where scanning adds the repair to the cart).

One customer, several devices, one signature

In the Device step, "+ Add another device" sets the entered device aside and prepares the next one. The customer signs once and gets one SMS and one drop-off receipt listing all devices; the workshop gets one repair, one number and one label per device, printed together.

Download SERVO for Android

The Android app (all of SERVO full screen, plus automatic clock-in) can be downloaded from Settings › Apps and from servo.tools/download.

Each field required, optional or hidden

Settings › Drop-off: choose whether IMEI, visible condition, price, deposit, lead time, priority service, password, photo and part to order are required, optional or removed from the form. Customer, model and issue stay required.

Desktop app 0.6.6: no more "VCRUNTIME140.DLL was not found" error on Windows

On many Windows PCs the app would not open because a Microsoft component was missing. It now ships with it: simply reinstall the app from servo.tools.

One Wi-Fi and one NFC card per shop

With several locations, each registered Wi-Fi is tied to its shop: a recognised clock-in is recorded in the right place. Each shop has its own NFC card (pick the shop before writing the card). Team › Advanced options.

The shared workstation no longer clocks in

On the store's shared workstation account, no more clock-in button or "Clock in" screen: everyone clocks in from their own phone (NFC card, Wi-Fi or SERVO).

The SERVO Android app clocks you in on its own

Full-screen SERVO on Android, and arrival is clocked in automatically when joining the store Wi-Fi or 5 min before opening. Download and one-tap activation in My attendance › Automatic clock-in. The entrance NFC card opens the app.

Each robot wake-up helps improve "Hey SERVO" recognition

The robot keeps the sound fingerprint of the 2 seconds before each wake-up, never the audio or the conversation, not linked to any employee, deleted after 30 days. It is used to retrain the wake word with the real microphone and the real store noise.

The app's wake word becomes "Hey SERVO", like the robot

The "Hey SERVO" listening now uses the same detector as the SERVO robot, 100% on the computer. It loads 20 times lighter and uses almost no CPU.

Tapping an employee in "Right now" opens their month record

Hours, days worked, late arrivals, absences, sick leave and leave for the month, with every request and clock-in. The arrows change the month.

A late arrival detected at clock-in is told apart from a declared one

"At clock-in" or "Declared" label in To approve, Today's late arrivals and the employee record.

Coming back late from the lunch break now counts as late

Clock-in restricted to the store Wi-Fi (optional)

In Team › Advanced options, register the store Wi-Fi then choose: no check, lenient (clock-ins outside the Wi-Fi are flagged) or strict (refused).

Clock in by tapping your phone on an NFC card at the entrance

An NFC sticker near the door: the employee taps their phone, the arrival is recorded and SERVO opens. Already clocked in, they choose Break or Clock out. The card link is in Team › Advanced options.

Automatic clock-in on iPhone, each employee's choice

In My attendance › Automatic clock-in: the iPhone records arrival on its own when it joins the store Wi-Fi, with a step-by-step Shortcuts tutorial. Breaks and clock-out stay manual.

"You haven't clocked in" reminder

Shortly after opening, each scheduled employee who hasn't clocked in gets a notification (one per shift, morning and afternoon). It opens the clock-in page directly. Nothing for leave, absences or days without a planned shift.

SERVO's version number (3.2.0) is shown in Help › About and in the till archives

This is the version named in the till compliance certificate, to show in case of a tax inspection. The certificate covers every 3.x version.

If the store email is missing, SERVO asks the owner for it at sign-in (it receives the Z report every night)

Every night, SERVO sends the day's Z report (till closing) to the store's email. If it is not set, the owner sees a window at sign-in to enter it; "Later" closes it until the next sign-in.

In a voice conversation, SERVO no longer stops at the first noise: it lowers the volume, checks it is really you, and carries on if it was nothing

When you speak while SERVO is answering, it lowers the volume and waits a moment. If you really say something ("wait, that's not it"), it stops and listens. If it is a "hm hm", an "ok", a laugh, a tool being dropped or someone else talking, it carries on from where it stopped. The "Interrupting SERVO" setting (Settings > AI assistant > Voice) lets you choose: Gentle (default), Immediate (the old behavior) or Never. To tell whether it is really your voice, SERVO compares it with the voice of your question during the conversation only: nothing is kept, everything is erased when the call ends.

SERVO only listens again when it has asked you a question; discreet mode to confirm without speaking in front of customers; robot settings grouped in My robot

When SERVO asks you a question ("Shall I send it to the customer?"), the microphone reopens for a few seconds with "Listening for your answer"; otherwise it stays quiet until the next "SERVO". In discreet mode, a short confirmation (status changed, text sent, note added) shows with a soft sound instead of being spoken. On the robot, all these settings and the dictation end word are in Settings › My robot › Listening.

SERVO understands sooner when you have finished speaking, and tells a voice from a noise

When your sentence is clearly complete ("set the file to done", "how much for a 14 pro screen", a file number...), SERVO takes it into account in about one second instead of three. If you hesitate ("the customer is called..."), it keeps waiting for you as before. SERVO also tells a voice from a plain noise (door, keyboard, fan). Adjustable in Settings > AI assistant > "End-of-sentence responsiveness": Fast, Balanced (default) or Careful (the old delay).

Dictation: say “point final” to send without waiting (adjustable, optional)

At the end of your sentence, say "point final": the word vanishes from the text and the message goes out at once, without waiting for silence. Without the word, nothing changes. You can pick another word ("SERVO envoie", "envoie", "stop") or turn it off in Settings › AI assistant, next to the SERVO sounds. Applies to chat, the palette and voice conversation. The shop's robot hears it too and answers without waiting: its word is set separately ("Robot"), in the same place.

SERVO AI no longer wrongly says it has no tool

When SERVO AI answered that it had no tool for something it can do ("make me a purchase order"), it now tries again by itself, once, and prepares the action for you to confirm. "I need a 14 Pro screen", "restock the screen protectors" or "purchase order" open the part order straight away.

SERVO now has its own sound signature

SERVO now has its own sound signature: a short arpeggio at start-up and a double tick when the AI is thinking, adjustable per device (Settings › AI assistant › SERVO sounds). The double tick also plays during voice conversation without disturbing listening: the microphone is muted while it sounds, and a checkbox turns it off.

The robot notes what it did not understand by itself

The robot notes by itself what it did not understand: "Sorry?", repeated questions, dropped actions, voice corrections. Visible in My robot and to the SERVO team.

Margin VAT: exact statement, year-end stock, parts excluded

Devices bought back for parts no longer reduce the margin. On 31 December you validate the value of your second-hand stock (SERVO suggests it): the annual adjustment is applied to January, as the law requires. The accounting export uses exactly the statement's VAT.

Buy-backs: resales always go through the till

A buy-back is resold by putting it up for sale and ringing it up: receipt, till journal and accounts stay up to date. A device kept for parts or destroyed is marked "Given for parts / destroyed". Older resales entered by hand stay visible, flagged "outside the till".

Device access codes encrypted and erased on return; automatic purge of old data

The unlock code given by the customer is stored encrypted, and erased automatically when the device is returned (a line records it in the repair history). The ID document photo and the seller's photo taken at buy-back are encrypted too: only managers (administrator, owner) open the police register and see these photos, on the certificate; staff still record buy-backs. The buy-back certificate and the signature screen tell the seller how their data is used (police register, 10 years). In Settings › Legal obligations you can turn on the automatic purge: every month, customers inactive for 5 years are anonymised (never a customer with a buy-back less than 10 years old; their invoices keep their name as it was), photos of repairs closed for 2 years are erased and drop-off slips older than 10 years are deleted; invoices, till and police register are never touched. Anonymising a customer on request now also erases their address, messages and repair photos; it remains impossible while they have a buy-back less than 10 years old (police register), and their invoices keep their name as it was. The generated terms of sale state the legal basis, recipients and retention periods.

Training mode to practise without affecting the till

An administrator can put a device in training mode ("Training mode" button on the Till, 12 hours at most): a red banner stays on every page and counts the simulated sales. On that device, a sale goes all the way like a real one: cash with change, card (accepted after a second and a half, without using the card reader), split payment, end screen, and a printed receipt marked "TRAINING TICKET — NO VALUE — DO NOT GIVE TO THE CUSTOMER", numbered "FORMATION". But nothing is recorded: no payment, no invoice, no stock movement; a repair paid this way keeps its status, and no SMS nor review request is sent. Each activation and exit is recorded in the till log. The Z report of each closed day is also e-mailed to you (shop address in Settings). A miscellaneous income in the daily statement can no longer be a service nor carry VAT: a service is taken at the till.

External till mode (on request) for shops that take payments elsewhere

If you take payments in another certified till software, SERVO can be used for the workshop only: it then records no payment and issues no receipt or invoice. "Take payment" becomes "Mark as paid (external till)": you note the amount, the method and your till's receipt number, then the review and status follow as usual. Ask support, then turn it on in Settings › Till.

Storage fees calculated exactly as in the signed terms (free period, cap) and added at the till

Fees start at the end of the free period following the "device ready" notice, at the daily rate and with the cap signed at drop-off (otherwise the current rates, shown as such). The repair card shows the detail, the "Storage" SMS gives the actual start date of the fees, and the till adds the "Storage fees … to …" line at the calculated amount, which can be discounted or removed. The "Storage" status no longer starts the counter.

The robot goes back to sleep as soon as it is done

After “Quote sent to Saber Guezguez, the SMS goes out within the minute” (or “Done”, “Repair created”, “Noted”), the robot stops listening: it no longer mistakes the conversation that follows for a request. Say “Hey SERVO” again to talk to it.

The robot listens longer when it asks a question

When it asks you a question or waits for a yes, it gives you 8 seconds to answer; when it simply gives information, 4 seconds.

Demo mode to present the robot

Say “Hey SERVO, demo mode” (or tick it in Settings › My robot): the robot listens to one sentence at a time, after “Hey SERVO”, announces nothing by itself (received SMS, low stock, evening summary) and shows a DEMO badge. “End of the demo” or “normal mode” turns it off; it stops by itself after 2 hours.

Correct invoices for split payments and advance payments

A sale paid in several parts (cash and card, or store credit and card) now has a single invoice for the full amount, listing each payment method; the “Invoice” button of any part opens that same invoice. An advance paid at drop-off can have its “Advance payment invoice”; the job's final invoice shows the full price, deducts each advance (date, amount, advance invoice number) and shows the net amount due. An invoice's VAT is the one in force on the day of payment, even if you change your VAT scheme later. A reprinted invoice carries the word “DUPLICATE”. A refund made in the PayPal POS app on an already invoiced sale creates its credit note.

New Accounting page: every export by period, downloadable archive for the tax inspector

Till › Accounting menu (manager): pick a month, a quarter, a year, a financial year or any dates, then download sales, issued invoices and credit notes, the sales journal (FEC format), margin VAT and Z reports, as Excel, CSV or PDF. The till archive of a closed month downloads directly, and SERVO stores it by itself when each month closes, along with the sales journal. Every export is recorded in a history with its fingerprint. A box explains to the inspector how to check the archive without SERVO. These documents stay downloadable even after the subscription has expired: the manager can still sign in to get them.

Online quotes: the terms and conditions are shown and accepted, and the data clause is rewritten

Before accepting a quote received by text message, your customer can read your full terms and conditions and must tick “I have read and accept the terms and conditions”, then “I have backed up my data or I waive doing so.”. The version of the terms accepted and the time are recorded, and the printed quote shows them. The old sentence saying the shop “cannot be held liable for any loss of data”, which the law forbids, is replaced by a compliant “Data and backup” clause. The validity period shown is the same everywhere; the terms written by SERVO refer to the one stated on the quote.

The robot no longer reacts when you talk to someone else

A long sentence that is not meant for it (you are explaining something to a customer or a colleague) no longer triggers “Sorry?” or a new suggestion: the robot stays quiet and goes back to standby. Such a sentence never confirms sending a text or a quote: only a short, clear “yes” does. Whatever was waiting for your approval stays there: “Hey SERVO, yes” sends it.

“Send the quote” (formal) is understood as a yes

The formal form and everyday phrasings (“send it”, “go on, send”, “fine, send”) confirm the pending send instead of making the robot repeat its question.

Technician code: better understood, never stored in plain text

A code read out digit by digit is recognised even with other words around it (“1, 2, 1, 2… er”), and it is never stored in plain text in the conversation history any more. While the robot waits for the code, a sentence that is not a code makes it say “Say your code” again. Once the code is right, the requested action carries on by itself, without repeating it.

Repair via the signature screen: the fault is asked first

If you forget the fault (“create a repair for an iPhone 12 on the signature screen”), the robot asks for it once, before the code, then sends the repair to the tablet. A misheard “create a repair” is now understood too.

Till: one single payment screen, opened from the job, the home page and the counter

"Take payment" now always opens the till, wherever you are: from a repair's sheet, the quick status page, the home page "Hand back / Pay" list, the home page Take payment button or the "+". From a job, the repair is already in the basket at its balance due, and you can add an accessory (case, screen protector…) before paying. Scanning a job's label at the till also adds it to the basket.

Till: favourites on the home page and browsing by group

On the left of the till there are three tabs: Favourites (the home page), Repair (Phone, Scooter… then the service: screen, battery, tyre…) and Sale (your product categories). A breadcrumb takes you back up a level. Tap a tile to add it to the basket; the star on a tile adds it to or removes it from your favourites (manager). Jobs ready to be paid stay at the top. Search and the barcode scanner work as before.

Reliable barcode scanner: no more lost scans

The cursor stays in the till search bar and the scanner works even if you clicked elsewhere. Scanning the same product twice adds one more unit to the basket instead of saying "already in the basket".

Pay with two methods: "Split the payment"

Part in cash, the rest by card: enter the amount for each method, SERVO shows what is left to pay and gives change on the cash part. The sale is only recorded once the total is reached, and each part appears in the till journal.

A single end-of-sale screen

After payment there is no window to close before the receipt: the amount, change due, printing, SMS (number pre-filled), invoice and the "device returned? review SMS?" question are on the same screen. The next sale starts at the first scan.

Cancel your last sale after a mistake (5 minutes)

The seller can cancel their last sale on their own for 5 minutes, without calling the manager. The sale is not erased: a reversing entry is added to the till journal, with the reason and your name. After that, or for another sale, refunds stay with the manager.

Close the day from the till

The "Close the day" button is at the top of the till screen for every employee allowed to close: count the drawer, see the difference, then lock the day, as in the daily Statement.

Deposit: Refund the deposit button on the repair

When a deposit was collected at drop-off, the repair page offers "Refund the deposit" to the manager. A window shows the amount given back and asks for the reason; the refund uses the deposit's method (usually cash) or store credit. It is recorded at the till like any refund, noted in the repair's history, and the balance goes back up by the same amount. A deposit cannot be refunded twice.

Buy-backs: Put up for sale button — creates the product, prints the label, prevents selling twice

On a validated buy-back, "Put this buy-back up for sale" creates the stock product (quantity 1, margin-scheme VAT, purchase price = buy-back price) whose reference is the police register number, then "Print the label" prints the label to stick on the device. The sale price can be entered now or later. The device is sold at the till by scanning the label: the buy-back switches to "Resold" by itself, it cannot be sold twice, and its sale is counted only once in the margin VAT statement. A buy-back for parts can be put up for sale too, labelled "for parts".

Monthly accounting export: sales journal, VAT by rate, daily closings, entries and FEC

New Cash register › Accounting exports page, for the manager: pick a month or a date range and download the sales journal (net and VAT by rate, gross, payment method), payments per day for bank reconciliation, daily closings, credit notes and refunds, deposits, margin-scheme sales and margin VAT, as Excel, CSV or PDF. Accounting entries (CSV and FEC file) rely on a chart of accounts you set with your accountant. The daily statement now fills in the VAT and net columns for sales.

Receipts and invoices: VAT broken down by rate, numbered receipt, service note from €25

Each item keeps its own VAT rate (a product can have its own rate, set on its record; otherwise the store's rate). The invoice shows, line by line, the unit price excluding VAT and the rate, then the total excluding VAT, the VAT and the total including VAT for each rate. The till receipt is now numbered and carries your SIRET, your VAT number and the VAT breakdown; for a repair of €25 or more it serves as a service note and sending it by SMS is offered by default. Any reprint or resend of a receipt is marked "DUPLICATE". For a counter sale, the "Invoice" button lets you enter the customer's name, company, SIREN and address. If you opted to pay VAT on an accrual basis, tick the box under Settings › Company: the notice will appear on your invoices.

Compliant invoices: a real numbered, tamper-proof invoice and credit notes

The document given to the customer is now called "Invoice" (numbers FAC-2026-000001, with no gaps). Once issued, an invoice can no longer be edited or deleted, and there is only one per sale. When you refund a sale that was already invoiced, SERVO automatically issues the matching credit note (AV-…), linked to the original invoice. The seller's legal details (legal form, capital, trade register, VAT number) and, for a business customer, the due date and late-payment penalties appear on the document: fill them in under Settings › Company.

At closing time, the robot shows the day's summary

At your shop's closing time (or at a time you choose), the robot shows four figures: repairs finished today, jobs still on hold, quotes without a reply and sends or reminders planned for tomorrow. It only says one short sentence, with no amount at all. The summary appears once a day, never at night, and silently in mute mode. You can turn it off or change its time in Settings › My robot.

Low stock: the robot offers to add the part to the next order

When a part in your stock drops below its alert threshold, the robot shows it at the next quiet moment (idle, not in a conversation) with its stock level, and quietly asks whether to add it to the next order. Say yes and it asks how many, just like when you tell it “I'm out of iPhone 13 screens”. A part is only announced once each time it drops below the threshold; if several drop at once, a summary is shown. Nothing is said in mute mode, discreet mode or at night.

“How much for a 14 Pro screen?”: the price is shown, not spoken

Ask the robot for a price: it reads your shop's price list (Prices tab) and shows the price on its screen, for original and compatible parts when both exist. It only says “it's on screen”: customers at the counter never hear an amount. If the model isn't in the list or several match (14 Pro or 14 Pro Max?), it asks you.

The robot announces your customers' texts, and you reply by voice

When a customer texts the shop, the robot only says “new customer message”: the name, the job and the text show on its screen, never out loud, so customers at the counter hear nothing. Then say “tell them it's ready this afternoon”: the robot shows you the text and it only goes out after your yes. Nothing is announced in mute mode, discreet mode, at night or during a conversation, and the message waits. If several texts arrive, a summary is shown. The same message is never announced twice.

Find a bin in the shop in 3D

Settings › Shop floor plan. Top view: draw the room and drag your units (shelf, cabinet, drawer unit, counter, workbench, display case). Front view: give each unit slots and place your bins by picking them, typing their code or scanning their QR code, or fill every slot at once (A1, A2…). 3D view: the shop in volume. From a product record, clicking its location shows the highlighted bin in the shop; if it is not placed yet, the window explains how.

Margin scheme VAT handled per product, monthly statement for your accountant

For second-hand devices, tick “Second-hand item — margin scheme” on the product sheet and say where the item comes from (bought from a private individual, supplier invoice without VAT…) and its purchase price. At the till, only that line goes out without VAT, with the notice “Régime particulier-Biens d'occasion” on the receipt and invoice; your repairs and new parts stay taxed as usual. An item bought with VAT, imported or acquired in the EU cannot be sold under the margin scheme. New page Till › Sales › “Margin scheme VAT” (managers): for each month, sales, purchases, margin, VAT due and any carried-over excess purchases, ready for your VAT return. The store-wide “margin scheme” setting is gone: it put every sale without VAT.

The guarantee opened at handover follows the length set by the shop

A shop that guarantees its repairs for 6 or 12 months showed it on the drop-off slip, the terms and the invoice, but the guarantee recorded when the device was handed back stayed at 3 months. It now takes the length set by the shop, the same on the certificate and the Guarantees page. The length is set in Settings › Terms: 3, 6, 12 or 24 months, with a reminder of the statutory guarantees that always apply on top. Guarantees already opened keep their length.

Capped discount, approved by a manager above the limit

An employee can give a discount of up to 20% of the total on their own. Above that, they write the reason and a manager approves it with their employee code, on the same screen. A manager only writes the reason. The limit is set in Settings › Till.

Legal limit on cash payments

Above €1,000 in cash for one sale (or one repair on the same day), SERVO asks for another payment method, as the law requires. For a non-resident customer paying privately, a box raises the limit to €10,000; it is noted on the payment. The same limit applies to payments recorded by SERVO AI and Telegram.

Guided tour on first start

In nine steps, the robot teaches the team how to talk to it: it tunes its ear on three “Hey SERVO”, then you practise five example phrases. Nothing is done for real: the screen only shows what would have been done. “Passe”, “réessaie” and “arrête la présentation” work by voice. To run it again: “Hey SERVO, refais la présentation”, or the button on the robot's card in “My robot”, where you can also follow the current step. The shop can stop offering it on start.

Printable phrase card

“My robot” › Phrase card: an A4 page to put next to the robot, with the phrases that work, by topic (repairs, quotes, parts, customers, later, the robot).

“I'm out of iPhone 13 screens”

Tell the robot a part is missing: it checks the stock, answers “You have 0 left. How many shall I add to the next order?” (with the usual quantity), then adds it to the open order of its usual supplier after your “yes”. If there are several references, it asks “original or generic?”. Also: “put 2 iPhone 11 batteries in the next order”, “what's in the next order?”.

A two-price quote in one sentence

“Quote for 63, battery problem, original 100 euros, generic 50 euros” prepares a quote with both options; after your “yes”, the customer receives both and chooses.

Police register: full ID document, payment method, entry number

When recording a buyback, SERVO asks for the seller's address and full ID document: type, number, issue date and issuing authority, as the law requires. Each buyback gets an entry number that never changes, to be written on the device; it is shown in large type on the record and printed on the certificate. The police register also shows the payment method. Above €1,000, a buyback can no longer be paid in cash: bank transfer or store credit. A correction keeps the former value, visible in the police register. Buybacks can no longer be deleted, and a customer who sold a device can no longer be deleted: the register is kept for 10 years.

Each employee creates their own Telegram link

The Telegram button in Mission Control now gives every employee their link, technicians included: no need to ask the manager any more. The link only connects their own record, and SERVO answers with their account's permissions.

Turn off an employee's Telegram access

On an employee's record, the “Access to SERVO on Telegram” switch lets the owner or an administrator turn it off. SERVO stops answering them on Telegram, sends them no more reminders or alerts, and they can no longer create a link. Their Telegram stays linked: just turn the switch back on. Nobody can turn off their own access.

Talk to SERVO from Telegram: your link and QR code in one click

In Mission Control, the Telegram button opens a window with your personal link to the SERVO bot and a QR code to scan with your phone. It tells you whether your Telegram is already linked and gives examples of what you can ask: a repair status, a text to a customer, a quote, a task. The link is created for you alone.

SERVO asks which parts were used when a repair is done

Before a repair moves to “Repair done”, a window asks which stock parts were used. Parts received for this repair are already ticked, followed by parts requested for the repair and parts for the same model; you can also search or scan any part. Nothing used? One click on “No part”, and it is noted in the repair history. Without an answer, the status does not change.

A part used with no stock left is accepted: stock goes negative

A part used while stock shows 0 is no longer refused: stock goes to -1 and the product shows as out of stock in the inventory, to be fixed at the next count. Also applies from the repair sheet.

Reorder a part right away when it falls below its alert level

If a tracked stock part falls below its alert level at the end of a repair, SERVO offers “Reorder now”: it joins the urgent needs in the To order tab. Untracked products are never offered, and you can skip.

Actual margin of a repair, visible to the owner

In the repair sheet, the owner sees the cost of the parts used (purchase price) and the margin: repair price minus that cost. A part without a purchase price is flagged. Other staff see neither the cost nor the margin.

Repairs in storage are filed under Archived

Repairs in storage are now filed under Archived, no longer under Done.

SumUp card: Manual or Auto mode

On a computer, the Card button no longer tries to open SumUp: you charge the card on the terminal then confirm, and the sale is recorded as "SumUp - Manual". On a phone or tablet, you choose Manual (amount keyed on the terminal) or Auto (SERVO opens the SumUp app with the amount). In manual mode, the closing questions (device collected, review SMS) show right after.

Know which board to take a component from

Stock › More › Micro-soldering. Note the components of each board model as you go (designator on the board, chip part number, role, nicknames such as “Tristar”). Add your donor logic boards, or the one from a donor device whose board is not broken, and mark each component with a big button: present, taken or broken. Type “1612A1” or “U2 iPhone 8”: SERVO shows the models that use the chip and the boards where it is still present, with their bin. Taking a component can mention a repair: it then shows in its history.

Keep a broken device for its parts

Stock › More › Donor devices: choose phone, tablet or PC, type the model (SERVO suggests the ones it knows), tap the broken parts. SERVO offers the salvageable parts, all ticked: untick the ones you don't keep, note whether they are tested (grade A, B or C, optional), choose a bin or store later. When you confirm, the parts go into stock without a price, to enter whenever you like. Each part keeps its origin: you know which device a screen comes from. When the device has nothing useful left, mark it “used up” or “recycled”.

“Salvaged” parts stand apart from new ones

In the inventory, a “Salvaged” badge and a filter show salvaged parts. They are used for repairs and are not sold at the till. When you add a part to a repair or request a part for it, SERVO shows the ones already salvaged for the same model, with their bin: “1 salvaged, bin D2”. Once fitted on the repair, the part is marked as used.

Know where each product is stored

Stock › More › Locations: create your bins, drawers or shelves (“A3”, or a whole range at once: “A1 to A6”), then print a sheet of labels with a QR code and the code in large print to stick on each one. In the inventory, an “A3” badge shows where the product is; one click shows it in full and lets you change it. Typing “A3” in the search finds what is stored there, and the “To store” button lists products in stock that do not have a place yet.

When receiving, scan the product then its bin

During a delivery, scan the product then the bin QR code (or type its code): the product is stored there when you confirm. If the product was stored somewhere else, SERVO asks whether to move it. Nothing is mandatory: “Store later” leaves the place empty. To store many products at once, use “Store products”: scan a bin, then each product that goes in it.

SERVO AI knows where a part is stored

Ask “where is the iPhone 13 screen?”: the answer gives the stock and the bin where it is stored.

Set up your robot from Settings › My robot

For each robot in the shop: its name, whether it is online and its version, the volume, voice and speaking speed, the night hours, the screen brightness, mute mode, the wake word sensitivity, the text size, high contrast and welcome mode. You also pick the signature tablet that receives its drop-offs, the actions that ask for a code (create a repair, take a payment, delete…), the house rules the robot recites when asked “how do I…”, and you can see the history of what it did. The “Update now” button installs the latest version as soon as the robot is free.

Information poster to put up next to the robot

A print-ready A4 page tells your customers that the voice assistant only listens after “Hey SERVO”, that audio is not kept, that transcripts are kept 30 days, who is responsible (your shop) and how to exercise their rights, including with the CNIL. It uses the name, address and contact details from your settings.

SERVO AI asks for the employee code on the shared workstation instead of failing

On the counter PC, a repair created by SERVO AI now asks for your employee code in the card, when you confirm. Code missing or wrong? The card stays on screen and asks again. At the third wrong code, the action is cancelled and actions that need the code are blocked for 5 minutes on this workstation. The code is not typed in the conversation: if it is written there, it is masked.

Send later: texts, quote reminders, tracking links

Next to the “Send” button of a text or a quote, “Schedule” picks the day and time. You can also tell SERVO AI or the robot “tomorrow at 10 am, tell her that her phone is ready” or “remind him in 3 days if he hasn't replied”: SERVO reads the text and time back, and nothing is saved without your “yes”. Never sent at night, on Sundays or on closing days: “tonight at 11 pm” becomes “tomorrow at opening time”. A message sent “if he hasn't replied”, “if the device hasn't been collected” or “if the quote hasn't been accepted” is checked again at the last moment and is not sent if that is no longer true. Scheduled messages show on the repair file and in the text history, with “Send now” and “Cancel”. If a message could not go out, the manager is told.

“Remind me tomorrow at 2 pm to call the supplier”

SERVO AI and the robot also schedule reminders for the team: at the set time, a notification shows up in SERVO and the shop robot announces it if it is on. “What is scheduled?”, “cancel tomorrow's text for 638” and “send it now” work by voice as well as in writing.

Order a part by voice, from the robot

Say “order a brake cable for 638”: the order is linked to the repair and the customer, and the robot picks up the supplier and price from the last order of the same part (otherwise the order stays without a supplier). “It's urgent” marks it urgent. “Also add 2 inner tubes” puts them in the open order with the same supplier, as long as it has not been placed. “The part for 638 has arrived” receives it, then the robot offers to text the customer. “Where is the brake cable?” gives the status. Nothing happens without your “yes”, and no code is asked. With a customer at the counter (discreet mode), the robot says neither their name nor an amount: everything is on screen.

The robot explains how it works

Ask it “how do I turn off silent mode?”, “how do I remove discreet mode?” or “what is the BOOT button for?”: it answers with the right phrase or gesture and shows the steps on screen. If it does not know, it says so instead of making something up. “Show me the help” opens the button help screen (also: press BOOT three times quickly) on an up-to-date robot.

The robot answers faster

It starts speaking as soon as its sentence begins, and says “Let me check.” right away when it has to look up a repair: you hear it in just over a second instead of three to four.

It understands names and models better

The names of customers with open repairs and today's models help it write down what it hears, and the end of “Hey SERVO” is no longer taken for the start of the request.

Alerts at the right time

Accepted quote, part received, late repair, text received: the robot only tells you during opening hours (when they are set), on screen only in mute mode, and without saying the customer's name in discreet mode.

Discreet mode from “My robot”

A box on the robot's card turns discreet mode on for 10 minutes, like “Hey SERVO, there's a customer”: no name, number or amount said out loud.

Technician code easier to say

The code can also be spelled out (“A as in Alpha”), said in one go (“AB12”) or as numbers (“twelve thirty-four”); it is never repeated, shown or stored in clear.

A tone that follows the day

A short hello at the first exchange of the day, congratulations only once on good days, and a sober tone when a customer is at the counter.

Create a repair with the signature screen, by voice or by hand

Say “create a Samsung S22 repair, battery problem, via the signature screen”: the customer types their phone number on the tablet, finds their record (name already filled in, editable), signs, and the repair is created. SERVO tells you as soon as it is signed, or if the customer cancelled.

A customer is found however their number is written

Searching a customer by phone compares the last 9 digits: 06…, +33 6… or 0033 6… find the same record. French numbers are stored in the same format (33…).

The customer types their device code on the tablet

Number pad, password or pattern on the grid, the customer's choice. The code is never shown in clear on the tablet. In the repair sheet, the “The customer types their code on the tablet” button fills the field once the customer has confirmed.

The box understands “see you later”, “that's all”, “hang up”…

A closing phrase ends the conversation right away: the box answers with one word and goes back to listening for its wake word. If a quote has not been sent yet, it first asks whether to drop it.

Box: workshop QR code, pages that follow the voice, timer alarm

“Show the QR code of repair 638” displays the workshop QR code (the one technicians scan), the tracking QR code staying the customer's. Multi-page screens (weekly review) turn pages while SERVO reads out the numbers. When a timer ends, “stop the alarm” or “stop” silences it.

A quote change request is no longer swallowed

"Change it to 109 euros": the box prepares the change and says it, instead of just showing the quote. When two actions wait for your approval, it says both before asking.

It remembers the file you are talking about

"Fix it", "send him": the box knows which file you mean. "I confirm, you can send it" counts as a yes. "Thanks" with a quote waiting: it asks whether to drop the quote.

Fewer false starts, names said properly

A misheard wake word, noises, laughs and English phrases no longer trigger an answer. Customers are named "First Last", and an approximate name gets a confirmation question.

Mark texts as read and reply to a customer by voice

"Mark all texts as read" or "Dupont's", and "tell the customer it's ready": the box says the message and the name before sending.

A face that reacts and a summary at the end

With the new box software: the robot is happy when done, sorry when it failed, and a short summary appears at the end. Errors have their own screen.

The box does simple actions without asking twice

"Mark 638 as repaired": done at once, the box answers "Noted, 638 is repaired" and offers the next step ("Shall I text the customer?") only if the customer has a mobile number and has not already received that text. "Cancel" right after restores the previous status. Anything sent to the customer (texts, quotes) still asks for your approval, in one clear sentence, with Yes / No buttons on the screen.

Quotes editable by voice

"Change the battery on 638 to 79 euros", "add the compatible screen", "cancel the quote", "the customer agrees": the box shows the quote as it will be, the changed line highlighted, and waits for your "yes". Once corrected, it offers to send the quote to the customer again.

More on the box screen

"Show the history of job 636", a customer's card, the texts exchanged with them, the part ordered for a job, today's and tomorrow's appointments, a tracking or payment QR code to scan. While SERVO searches, the screen says so; if it did not understand, it shows what it heard. In a list, press to open a job. A screen left 30 seconds without activity goes back to standby, which also shows the next appointment.

The SERVO box talks like a colleague

One short sentence, no recap of the repair. "Quote for 2556": the box takes your price list and asks "Galaxy S21 battery, 89 euros, shall I send it?"; the screen shows the quote, not the repair record. "Thanks": "You're welcome." and it goes back to sleep. "Show me the quote" displays it. "New conversation" or "start over" starts afresh, and so does a 3-minute pause. It never reads a quote number aloud.

New box screens: pending quotes, texts, prices, day overview, timer

With the new firmware: the quotes awaiting an answer, a customer's latest text and the number of unread texts on the idle screen, a repair price from your price list, your day at a glance, received parts, today's appointments. "Timer 10 minutes for the glue" starts a timer on the box. "Turn it up" and "turn it down" set the volume. Before any change, the screen asks for your approval, then confirms it is done.

The box no longer sends a quote on a "yes but..."

"Yes but make it 79 euros", "OK, wait" or "Send it tomorrow" no longer send the quote: SERVO AI treats them as a correction. A pending quote is dropped when you move on to something else, and a "great" said to a colleague approves nothing. Till figures are no longer spoken at the counter.

The SERVO box answers faster

The box starts speaking as soon as the first sentence of the answer is ready, without waiting for SERVO AI to finish writing it or for the whole voice to be ready.

Find a repair by model, brand, fault or IMEI

In SERVO AI and on Telegram, repair search is no longer limited to the customer: "Dualtron Thunder 2", "BMS" or "Samsung screen" find the repairs, including returned or archived ones, newest first. An IMEI or serial number ("C02ZQ0GVMD6Q") also finds the repair, and the general search (Cmd+K) does too.

SERVO AI fixes a customer record

A customer's last name, first name, phone or email can be fixed after you confirm: the card shows the old and the new value. If the number is already on another record, SERVO AI refuses and tells you.

SERVO AI merges two duplicate records

When a customer has two records, SERVO AI merges them after you confirm: repairs, quotes, texts, invoices and credit notes move to the kept record, and each repair keeps a line in its history. The card shows both records before you confirm; a merge never starts without your approval, and only an administrator can ask for one.

SERVO AI reassigns a technician's jobs to another

A technician goes on leave or leaves the workshop: say "give Karim's jobs to Alex". The card shows the number of jobs and their list (number, customer, device, status) before you confirm, only unfinished jobs are taken over, and each keeps a line in its history. A job finished in the meantime is left as it is and reported.

SERVO AI creates and extends a warranty

After you confirm, SERVO AI opens a warranty on a repair (1 to 60 months, 3 by default, from the date you choose) or extends an existing one, up to 60 months in total. The card shows the old and the new end date; an expired warranty becomes active again if the new end date is in the future. A repair already covered does not get a second one, and an after-sales claim in progress is left alone.

SERVO AI edits or cancels a part order

Supplier, quantity, reference, estimated price or note of a part order can be edited after you confirm, leaving the other fields untouched (the card shows the old and the new value). The supplier cannot change once the order has been placed. Cancelling accepts a reason and is noted in the repair's history; a part already received or fitted cannot be cancelled.

IMEI and serial numbers saved without spaces

An IMEI typed with spaces ("35 209900 176148 1") is now saved as one block, and search finds the repair whether you type it with or without spaces. Dashes in an all-digit IMEI are removed too; those in a serial number with letters are kept.

SERVO AI finds the real link of a quote

Ask for a quote's link by its number (DV-2026-0208 or just 208) or by its repair: SERVO AI gives the exact link sent in text messages instead of writing one from memory.

SERVO AI can cancel a quote

A sent or draft quote can be cancelled after you confirm: the customer can no longer accept it and sees "Quote expired". The repair is unchanged. A quote already accepted or declined cannot be cancelled.

Telegram: /stop cancels everything

Type /stop (or /annuler): actions waiting for confirmation are dropped, nothing is sent or saved. An unknown command now shows the list of commands instead of being taken as a request.

Pick-up texts for an unrepaired device: no more ambiguity

When the repair is not marked as done (quote declined, unrepairable…), SERVO AI writes that the device was not repaired and why, without saying "ready". If the message could suggest otherwise, the confirmation card shows a warning.

SERVO AI fixes a quote without making a new one

A price to change, an option to rename, add or remove, a title to fix: say "lower the screen on quote 208 to 129". The card shows the old and new price of each option, and the price shown to the customer ("from"). The customer keeps the same link and sees the new version; the link is only sent again by text if you ask. A quote already accepted, declined or cancelled can no longer be edited: a new quote replaces it.

SERVO AI books, approves or declines time off

In SERVO AI and on Telegram, the same rights as in the app: everyone requests time off or an absence for themselves (the request waits for an administrator), an administrator books time off outright for anyone, approves or declines a pending request with a reason the employee will read. The card shows the employee, the dates, the number of days counted as in the app and the remaining balance. "Sick" or "absence" is recorded as another absence, without touching the balance.

SERVO AI prints a repair label

Say "print the label for 3210": the label opens in a new tab on your computer and printing starts (one label per repair if you name several). If the browser blocks it, a "Print the label" button stays in the conversation. On Telegram, SERVO AI gives the label link, to open from a computer signed in to SERVO.

Send the customer a link to the photos of their repair

Ask SERVO AI (or use Telegram) to send the latest photo, all the photos or some of them: the customer gets a text with a secure link to a page showing them, valid for 90 days. The confirmation card says what will be sent; nothing is sent if the customer asked STOP or has no phone.

Send the tracking link by text

After you confirm, SERVO AI texts the customer the tracking link of their repair with a short sentence of your choice. SERVO adds the link itself: no more links written from memory.

Send the customer their drop-off receipt, receipt, warranty certificate or invoice again

A customer lost a document: after you confirm, SERVO AI texts them a link to the signed drop-off receipt, the receipt of a payment, the warranty certificate or the invoice (identified by its number). The document must exist, otherwise SERVO AI tells you before sending anything.

Know whether the customer opened the link you sent

The "Links sent to the customer" block on the repair page lists the photos, tracking, documents and quotes sent, with their state: "opened on 31/10 at 6:12 pm, 2 times" or "not opened yet". It also covers quotes sent earlier. SERVO AI answers "did they see the quote?" with the same information, and tells you on the first opening.

Link opening is now visible for automatic texts too

The tracking link, warranty certificate and till receipt sent by text (status change, reminders, text templates, message from the repair page) now appear in "Links sent to the customer", with "opened" or "not opened yet", just like those sent by SERVO AI. The text keeps the same length, and if anything goes wrong the customer receives the usual link.

My day: one list for the day's work

The work sheet, assigned repairs and photo-proof tasks are gathered in "My day", with a single counter, also shown on the home page. Managers get "Team days", which brings work sheets and required tasks together with everyone's progress.

AI-generated price list, approved card by card

SERVO suggests your prices from past repairs and part costs. Swipe right to approve, left to remove, up to adjust. Nothing is shown until you publish. An analysis of how you bill (margin, labour, discounts, gaps) comes at the end.

Guided compliance, one step at a time

The compliance banner opens a step-by-step assistant: staff, price list, labels, notices, terms, then the duties specific to your shop. You can stop and resume later.

Home search: results and SERVO answers in place

Results unfold under the field as you type. With SERVO AI ticked, the answer and its actions show in the same place, without a window. On desktop, the SERVO AI window is also larger.

Internal messaging, HR communication and "Mark all as read"

"Team messaging" becomes "Internal messaging", with a badge for documents to sign. HR documents move to Messages as "HR communication". Customer messages get a "Mark all as read" button.

New order: create the customer without leaving the window

If the customer does not exist, create them with three fields inside the order window. A number typed in local format also finds records saved in international format.

Certificates: readable photos, automatic stamp and signature

The buy-back certificate keeps the details on page 1 and large photos (ID, device, customer) on page 2. Warranty certificates now carry the shop's stamp and signature.

Your own stamp and signature on certificates

In Settings › Company, upload an image of your stamp and signature (PNG or JPG, transparent background recommended). They replace the generated stamp on warranty and buy-back certificates.

Desktop app 0.6.2: back and forward

Two-finger swipe on the trackpad (Mac and PC), mouse side buttons, Alt+← / Alt+→ on PC and ⌘[ / ⌘] on Mac, and two arrows in the tab bar.

Compliance: notices are ticked one by one

At the notices step, each duty has its own box and a one-line explanation. Those that need more than a poster (website, quotes, contact details) are flagged.

New: "Test the device" on the repair and buy-back records, with nothing to install on the phone

The technician scans, with the device, the QR code shown on the record, on the till, computer or phone (never on the signature screen), and runs the tests in the device's browser: screen, touch, sound, cameras, motion, vibration, Face ID or Touch ID, GPS, speed. You follow the results live on the record, rerun a test, force a result with a reason, then pick the verdict. Three profiles: full, express (under a minute) and targeted after a repair (screen, battery, connector, camera). A printable or PDF report is attached to the record and can be sent to the customer by SMS. For a buy-back, SERVO suggests grade A, B, C or parts from the results. If the device cannot be tested (dead screen, does not turn on), a button records it: a large "device not testable" warning then appears on the record, the report and the drop-off confirmation, and the customer can sign this statement on the counter screen.

The consignment slip shows the net price due to the depositor, the end date of the consignment and your final conditions

Ten clear articles, in French or English depending on the shop's language. No commission: you pay the depositor the agreed net price, whatever the selling price. The consignment term (60 days by default), the storage fees for a device not collected (€3 per day, capped at €60 or 25% of the net price) and the depositor's payment periods (5 days, 8 if the buyer pays in instalments) are set in Settings › Till › Consignment. The consumer mediator quoted is the one in your terms and conditions. The net price is now required to record a consignment, and the conditions are fixed on the day of the deposit: changing your settings afterwards does not alter slips already signed.

Device buyback: choose how to pay the seller when saving (cash, bank transfer, store credit with bonus) or take the device on consignment

The buyback is saved straight away as "Approved" and the seller is paid: nothing to update by hand any more. For store credit, it is created for the customer at the same moment. A consignment (the device is left to be sold, nothing is paid now) stays "Consignment (unpaid)" until you pay the depositor with the "Pay the depositor" button: amount paid, then cash, bank transfer or store credit. The "Pending" and "Declined" statuses no longer exist; a paid buyback never goes backwards.

Statement: a buyback paid in cash or by bank transfer is money out on its date, a consignment on the date the depositor is paid

A bank transfer no longer counts in the cash expected in the till. Store credit or an unpaid consignment moves no money. The consignment slip replaces the buyback certificate for a consignment.

Consignment: a "Give the device back to the depositor" button when the device is taken back unsold

The consignment moves to "Consignment returned to depositor" with the return date, after confirmation. No money is paid and the status is final.

Device trade-in: model suggested as you type, storage, colour, battery and condition in a few taps, grade A, B, C or Parts suggested

The Model field suggests known models from the first letters. An optional "Quick check" box records the storage in one tap, the colour, the battery health and seven questions (turns on, screen, back, Face ID / Touch ID, cameras, corrosion, account signed out). SERVO suggests a grade you can change. Nothing new is required: a trade-in is saved as fast as before. This information will later be used to estimate the trade-in price automatically.

Resold trade-in: resale price asked, gross margin and time to resell shown, averages at the top of the page

Moving a trade-in to "Resold" asks for the resale price, the date (today by default) and, if you like, the channel (shop, eBay…). The list and the record show the gross margin and the number of days between buy-back and resale; the Device buyback page shows the average margin and the average time to resell. Older trade-ins stay valid without this information.

Till: pay all or part of a sale with the customer's store credit, the rest in cash or by another method

When the customer in the basket has store credit, the till suggests it, and only their store credit is accepted; for a sale without a customer, find the store credit by name or phone and pick it. The amount taken is capped at the balance. The ticket shows the part paid with store credit and the balance left. Store credit can never be spent twice, even from two tills at the same time.

Refund as store credit: the customer keeps the amount with you, no money goes out

The "Refund" window offers "As store credit" next to the original method, with a reminder: store credit never replaces the legal guarantee, the customer chooses. A sale paid with store credit and refunded always goes back onto the store credit. Store credit is valid 12 months by default (Settings › Till, 0 = no limit); the date is printed on the ticket.

Customer record: Store credit tab with the balance, the history and goodwill gestures

Every movement is recorded with its author. A goodwill gesture needs a reason; above the threshold you set, it is reserved for the manager. The daily statement and the till show store credit separately: it is neither money in nor money out. The morning report flags store credit issued the day before above the threshold you chose.

Device buyback: pay the seller in cash or in store credit with a bonus

The buyback form shows both amounts side by side: the cash or bank transfer price, and the store credit increased by the shop's bonus (10% by default, adjustable from 0 to 50% in Settings › Till). The store credit is issued to the seller when the buyback moves to "Approved"; the buyback record shows it with a link to the customer's store credit. The buyback price in the police register and on the certificate stays the cash price; the certificate states the store credit payment. A buyback paid in store credit does not count as money out in the daily statement. Deleting a buyback cancels its store credit if it has not been used; if it has, the deletion is refused.

The reception kiosk shows your logo, your name and a glowing orb in your colour that reacts to the workshop's voice

The orb breathes at rest, pulses while ringing and ripples during the call; a subtle wave follows the voice at the bottom of the screen. A large message tells the customer where things stand: "Hello, tap to talk to the workshop", calling, connected, no one answering… Animations stop when the iPad is set to "Reduce Motion". The mascot is no longer shown by default.

Settings › Company: logo, accent colour and reception kiosk visual

Upload your logo (PNG, JPEG or WebP, 2 MB maximum; without a logo, your initials are shown), pick your colour and the kiosk visual: orb (recommended) or a clean screen with your logo, your name, the time and a large call button. A preview shows the result before saving.

Job history: "Marie (via SERVO AI)" when SERVO AI acts at an employee's request

When an employee has SERVO AI do something (chat, ⌘K search, voice, Siri, Telegram or MCP), the repair history shows their name followed by "(via SERVO AI)", with the channel when it comes from outside the app ("via SERVO AI, Telegram"). An action done by hand keeps the employee's name alone, a scheduled task stays "Automatic". Price changes and SMS reminders made by SERVO AI now carry the employee's name too.

Settings › Prices: SERVO flags recently released phones that have no price in your list yet

List updated every week (Google Play certified Android devices, plus Apple and Huawei). For each model: parts available from your suppliers, then “Calculate its prices” or “Ignore”.

Statistics: revenue, repairs handed back, average basket, turnaround, accepted quotes and margin at a glance

At the top of the page, six cards compare the chosen period with the previous one (up in green, down in red; for turnaround, a drop is good news). The margin is worked out on finished jobs whose parts purchase price is filled in. Click a figure to see the exact list of jobs, payments or quotes behind it.

Statistics: custom dates with arrows, revenue trend against the previous period, payment methods and most frequent faults

Pick Day, Week, Month, Year or two free dates, and step forward or back with the arrows. The revenue chart marks the previous period on every bar, and can be read as a table. New: breakdown by payment method and a ranking of faults. Each technician, device type, fault or payment method opens its jobs. Days are now counted on Paris time: a payment at 00:30 lands on the right day.

Self check-in at drop-off: name, phone number and email entered by the customer on the signature screen

"Self check-in" button in the Customer step of a new repair. The form shows on the tablet, the number is put in the right format (06… becomes +33…) and the counter form fills itself in. If the customer already exists, their record is offered instead of creating a second one. Turn it on in Settings › Drop-off.

Partner accounts: a "Subcontractor" box enables the partner in subcontracting

One account per partner. Tick "Subcontractor" on its page (Partner accounts) and it shows up in subcontracting; its account shows what we owe for its repairs, case by case. Existing subcontractors are carried over automatically.

The amount owed to the subcontractor is added to its account when the device is back, and cleared on payment

As soon as the device is received in store, the repair amount is written once on the partner's account (even if the case goes through the status again). When you enter the payment, the account, the subcontracting file and the repair history are updated together.

Subcontracting: step-by-step board with drag and drop

Six steps (to send, at the subcontractor, quote, repaired, received in store, settled). Drag a card from one step to the next: the possible steps light up, and the return or payment screens open when input is needed. On mobile and with the keyboard, the card's "Move to" menu does the same.

"Generate a schedule" opens an assistant: employees, period, instructions, understood rules, then drafts to fix

Pick the employees who are in and the period (1 to 4 weeks), tick the useful shortcuts (at least one person during opening hours, days off, longest working day, days to avoid) and write your instructions. SERVO AI rephrases them as rules you check and fix before computing. Every draft is checked automatically, rule by rule, with the reason for each unmet point ("Saturday 31/10, 18:30–19:00: nobody in the shop") and a "Suggest a fix" button. SERVO AI offers choices to click ("Who starts at 10:00?") rather than deciding on its own. Earlier drafts stay available, and "Confirm" saves the schedule as a draft, asking first if existing shifts are replaced.

Schedule: the "Instructions" and "Proposals" tabs are gone, the assistant replaces them

The schedule tools panel now only has Alerts, Team and Locations. To generate a schedule, the "Generate a schedule" button in the top bar opens the assistant, which takes your instructions and offers drafts to fix.

One thread per customer: their SMS and WhatsApp messages are read together, in order

In Customer messages, each customer has a single thread, whichever channel they wrote through. Each message discreetly shows whether it went by SMS or WhatsApp. A WhatsApp contact without a customer record also shows up, with their number.

Reply by SMS or WhatsApp in one click, from the thread

The proposed channel is the one the customer last wrote through. Unread counts and the morning report now count both channels the same way. Shops without WhatsApp see no change in how they reply.

Till: partial refunds, choose the amount to refund

When you refund a sale, a "Refund amount" field appears, filled with what is left to refund. Just change it to give back only 5 out of 95. You can refund in several steps until nothing is left. Available in the till, on the receipt and in the sales list, with the original method or as store credit.

Your employees can use SERVO AI from their Telegram

Once their Telegram is linked from their employee profile, each employee messages SERVO AI privately, with the same permissions as in SERVO. Every action (text message, quote, status change…) waits for their Confirm button and carries their name in the history. A deactivated account loses access.

Telegram log: the owner can read every conversation between the team and SERVO AI

Management › Telegram log, owner only: conversations by employee and date, confirmed or cancelled actions, errors, and export of a period.

Mandatory tasks: cleaning, tidying… proven with photos, camera only

A task can ask for several photos (desk, floor, shelf…), with a reference photo to frame the same way. No import: server date and time stamped, reused photos detected. The manager approves or asks for a redo from Team › Mandatory tasks.

Routines: tasks that come back every day or on chosen days, with a deadline

When a task is due, SERVO asks for it before going on. "Remind me in 5 minutes" up to 6 times, or "I can't" with a reason. On a computer, a QR code opens the photo capture on the phone. Reminder before the deadline, alert to the manager after.

SERVO AI can check task photos (setting in Settings › AI assistant)

Telegram for each employee: personal link from their profile, to receive their reminders

Mandatory notifications (option): on phones and tablets, SERVO guides activation and blocks while they are off

Repair card: the history shows who did each action

Each line of "Timeline of this repair" shows its author: the staff member, "Automatic" for reminders and scheduled tasks, "SERVO AI", Telegram or the customer. Older lines recorded without an author stay as they were.

Repair card: "Send quote" button in the bar, "Print the label" moves to the "…" menu

Customers never read that a device was sent to a partner

While a device is with a partner workshop, the tracking link, the warranty portal and the drop-off confirmation simply show "Repair in progress".

Tracking link: customers can make a warranty request

Once the device is collected or the repair is paid, the customer describes the problem and can attach up to 3 photos. The request lands in Warranties, is recorded in the repair history and alerts the managers. One open request at a time, and none once the warranty has ended, from the tracking page as from the warranty portal.

Repairs handed back, counter sales, pending quotes...: click to see the list

The six Revenue lines (handed back, counter sales, repaired not collected, priced, in diagnosis, pending quotes) open the list of jobs or sales behind the figure, like the daily figures.

Back button in a job opened from a list

From Overdue repairs, Devices to hand back, Unanswered quotes and the figure details, the job sheet has a Back button at the top left to return to the list.

My repairs: the job sheet opens in place, simpler update menu, counts on the tabs

Clicking a repair opens its sheet without leaving the dashboard. The update menu offers Start, then Finish once started, Cancelled, Handed back and Archived. The My repairs and My tasks tabs show their count; the My repairs list shows exactly the counted jobs (still to handle), most urgent first.

Staff status: activity follows the chosen day, with arrows to change day

An employee's window shows the day chosen in Daily figures (no longer always today); the arrows at the top step back or forward one day.

"What SERVO does for you": create an order, follow up all customers, create a repair

Microphone sensitivity: a "Calibrate automatically" button and a much more sensitive setting

The setup measures 2 seconds of silence then 3 seconds of your voice, and places the threshold between the two by itself. The slider can now go much lower for soft voices or distant microphones, and the equalizer shows levels in decibels: a normal voice no longer stays under the line.

Challenges: a one-sentence explanation, To do / In progress / Done states, clearly visible progress and reward

Each challenge shows its reward, progress (3 / 10), what is left to do, the end date and how it counts. For managers, creation is guided in 4 parts with ready-made ideas and a plain-language summary before launching.

Till: "Custom line" becomes "Off-catalogue item", offered directly when a search finds nothing

If your search finds nothing, a button offers to add what you typed as an off-catalogue item, already filled in. On a computer, the Repairs, Products and Services lists are shown directly in the till when there is room.

Training: guided tutorials updated (goods receipt, card payment, warranty)

Workshop: "Tasks" right under "Repairs", with the number of tasks assigned to you

A red badge shows the to-do or in-progress tasks assigned to you. "Challenges" also joins Workshop.

Stock: two separate buttons in the menu, "Stock" and "Ordering"

"Stock" groups stock and transfers; "Ordering" groups To order, On the way and needs tracking. Device buyback stays right next to them.

Messages: menu reordered in three blocks separated by a line

Customer messages, Team chat, Follow-ups and Notifications; then WhatsApp, SMS history and SMS templates; then Front desk video and Assistant calls. On "Customer messages", the top bar keeps only Customer messages, WhatsApp, SMS history, Follow-ups and Team chat.

On a computer, no more tab bar at the top of the Workshop and Till pages: the left menu is enough

Applies to Pricing, Quotes, Subcontracting, Warranties, Tasks and Till. On phones and tablets, the bar stays.

To order: "Confirm and generate the purchase orders" creates one order per supplier

When you tick several lines, a single button replaces "Order from...". If the ticked products are with several suppliers, SERVO warns you before confirming: how many orders will be created and for which suppliers.

On the way: the Reference column of a purchase order stays on one line and no longer stretches the window

The Transfers tab only appears when the shop has several points of sale

Needs tracking: the "Notify of delay" and "Notify: part received" buttons are clearly visible again

They had shrunk to small icons. They are shown on orders linked to a customer or a repair.

Morning report: overdue repairs now show the job number and the device problem

Morning report: "Mark as seen" button on customers waiting for a reply, and an UPDATE menu on late or to-order parts

The UPDATE menu lets you tell the customer about the delay, or mark the part as ordered, received (with a text to the customer) or already used, without leaving the report. It opens on hover, or on touch on tablets and phones.

Morning report: arrows to browse the reports of previous days

Morning report: the unread customer messages count now matches the inbox

The report showed hundreds of unread messages even though they had already been read in the inbox.

Import a CSV or Excel price file: SERVO recognises the columns, you check, then you import

Supplier catalogue (purchase prices) or selling price list. Line-by-line preview before anything is saved. From Settings › Prices › Prices by model or the Supplier catalogue page.

Supplier catalogue: parts for 2026 models added (Galaxy S26, Z Fold8, Xiaomi 17, Redmi Note 15, Honor 600…)

Price calculator: all your suppliers (Mobilax, Utopya, imported catalogues), cheapest part suggested by default

Legal price display: A4/A3 poster for the counter and window sign, generated from your prices

Flat rates, time-based services, price ranges per model and the “Other models and services” line giving the calculation method. Settings › Prices › Legal display.

A card payment keyed directly in the SumUp app no longer stays "pending" forever: "Check" finds it by its amount

If two sales share the same amount a few minutes apart, nothing is guessed: the sale stays pending.

Card payment of a repair: "Is the customer taking the device?" and "Send the review SMS?" are asked before opening SumUp

The status and the review SMS are only applied once the payment is confirmed: nothing is sent if the payment fails.

Pricing › By model: tick up to 8 prices and show them on the signature screen as a full-screen poster

Device drawing, model name, services and prices readable from afar, shop warranty.

Settings: a single Prices tab (prices by model, services and hourly rates, calculation rules, advanced)

Quick quote: each device type has its own services (e-scooter flat rates, time-based repairs)

An e-scooter no longer offers phone screens or batteries: tyre, inner tube, brake pads as flat rates including the part; stem, controller, motor by time. Bikes, consoles and computers have their own list too. Everything is set in Settings › Price calculator, with a per-type part coefficient if needed.

Quick quote: time-based labour, with an hourly rate per device type

Pick the duration (20 min to 4 h) with the buttons or the slider: the price is duration × rate. E-scooter: mechanical and electronic rates. Rates are set in Settings › Price calculator.

The To order tab opens on the parts to order; the by-supplier view sits next to it

Idle-mode videos now start on their own on Android tablets and terminals

An unreadable video no longer blocks the screen: the next slide is shown.

Full-screen idle mode: the slide fits the screen, no scrolling

Tap the screen to hide the browser bars. No more Play icon between videos: the next one appears once ready. The bars around a slide take its colour (no more black bars around light slides).

Signature screen: videos come back after a signature, even when the tablet is no longer signed in

Signature screen: smoother videos on entry-level tablets

Settings › Screens: add several images and videos at once, by multiple selection or drag and drop

Each file shows its status, and the reason if it is rejected.

Signature screen: a deleted or disabled slide disappears within 30 s, without reloading the page

Settings › Screens: a video over 6 MB no longer crashes the page

Videos up to 8 MB are accepted. A rejected file shows why: format (MOV, HEIC…), size, HEVC video the screens can't play, or video longer than 10 s.

Settings › Screens: drag the slides to set their display order

One payment screen everywhere (till, repair page, + button): cash, card, payment link, other, with discount, change, deposit and receipt

A discount now settles the repair, and each repair in the same sale is marked paid

Printing a receipt or purchase order prints only the document, not the menu

Team attendance: approve all or refuse all (with a reason) in one tap

Each employee enters a real e-mail address at sign-in, to receive schedules and documents

Owner role protected: only an owner can appoint an owner or connect the shop's Stripe account

Trade-ins: the owner can edit or delete a trade-in, numbers stay continuous

Suppliers managed on one page; To order: collapsible supplier lists; In transit: orders show 6 lines, expandable

Adjustable microphone sensitivity with a live equalizer and threshold line

WhatsApp menu hidden in shops that don't use it

Dashboard: full-width reminder banner, and the pending orders tile shows the 3 oldest

Till: a custom line reuses the search text; Daily report: more compact cash closing

To order: product count shown next to each supplier, click the row to expand

Training follow-up moved to Management

Collapsed side menu: clicking a section opens its pages in a small animated panel, without leaving the page

Collapsed menu: the panel opens on mouse hover with an animation from the icon; the home screen has a single Take payment button

Price calculator: « Show on signature screen » button to present the price to the customer (price, part choice, warranty, lead time)

Mobile menu: a single tap on a section shows all its pages

Phone bottom bar: it tucks away after 5 seconds without a gesture and returns at the slightest touch

Phone: a Close button at the top of search and SERVO AI

Till: favourite products first, and « Repairs », « Products », « Services » buttons that open a searchable list to pick what to add

iPhone: the top bar no longer sits under the Dynamic Island; the till no longer widens when adding a repair

Price calculator: click the price to change it (quick calculation, grid cards, signature screen), with a way back to the calculated price

Menu: the Repairs section is now called « Workshop » and also holds Tasks; Home goes straight to the dashboard

Bigger buttons, fields and checkboxes on iPad and phone; dialogs open from the bottom on phones

A clear confirmation before every deletion or bulk send, and a « Retry » button when a page fails to load

Forgiving customer search (phone digits, first and last name, typos) and a redesigned customer page

Faster repair page and home screen at the counter: return, take payment and change status in one tap, label printing everywhere

Clearer statuses: « Cannot be repaired » and « Cancelled by customer »

Till, quotes and stock: shorter flows, consistent filters and labels

Customer messages: search, templates in replies, a Call button and a confirmation before bulk reminders; the bell opens the right conversation

Leave and absences: refusals with a reason sent to the employee, cancel a pending request, colleagues shown in My schedule, HR documents menu

⌘K search also finds screens and settings, filterable repair log, « Ready to return » with Call and SMS

Settings: no more lost input when switching sections, opening hours entered once, label preview; clearer knowledge base

Phone bottom bar: 8 recent pages, long press to see every page of a section

Release notes: every SERVO update in one place, at servo.tools/en/changelog

Help › About: SERVO and desktop app versions, plus what's new with a badge on anything you haven't seen yet

Simpler team schedule: action bar at the top, the week grid right away, options in a side panel, a 3-step guided path

Team attendance: the “To approve” and “Late today” lists have a fixed height and scroll on their own

Home: an “Update” button on each repair in the New, Done, Finished amount and To repair windows to change its status without opening it

Every page shows the tabs of its menu section (e.g. Deadlines kept under Insights, Warranties under Repairs)

New set of text messages, friendly and professional, one SMS each; no more texts for “repair in progress”, “diagnosis in progress” and “awaiting manager”

Some text messages sent the staff link instead of the customer tracking link: fixed

1,702 repair files were put right: their customers now get the correct tracking link.

Work sheets: each employee's cards no longer overflow the screen

My attendance: lists are shorter and can be folded away

Repair sheet redesigned: a Take payment button at the top, details laid out in a 2 by 2 grid

Clickable repair history, with a back button to return where you were

Text messages from the customer's other repairs are visible from the sheet

Photos are compressed automatically: quicker to upload and to display

Print the label from the app installed on your home screen

Customers draw their unlock pattern and type their code themselves on the signature screen

Warranty certificate with its terms, sent to the customer as a link in a text message

Richer customer tracking page, with online card payment (Stripe)

Guided price grid: AI analysis and drag-and-drop cards to adjust your prices

Write a quote by chatting with SERVO, by typing or by voice (dictation)

In the SERVO box: Shift+Enter or Alt+Enter for a new line, and the box grows with your text

Mission Control: a "Show the repairs" button to see the files SERVO is talking about

Short tracking links in text messages: fewer characters, more messages that fit in one

Character and message counter in the template editor

Restore a default text message template in one click

New series of text messages, fun yet professional: one message per step, including storage fees

Push notifications: SERVO now offers to switch them on

Stock and purchasing in 4 tabs: To order (with filters), On the way, Stock and Transfers

"Ready to pay" tiles: finished repairs can be paid in one tap

A single search to find everything, big buttons, and the receipt shown right on the page

Guided till closing, with a cash count

Refunds are recorded as a reversing entry, as the regulations require

Weekly schedule that follows labour law, with automatic suggestions and plain-language guidance

My schedule: each employee sees their own hours

My attendance and Team screen: leave in working days, automatic accrual, payroll export

Missions become challenges: automatic counting and bonus export

Work sheets: cards per employee, whole-team day view, templates, preparation the day before and a My day screen

HR documents to acknowledge, with signature and personal code

Knowledge base: articles, YouTube or Vimeo videos, version history, workshop mode and "Ask SERVO"

Reorganised menu: Warranties move under Repairs, and a Management section gathers activity tracking

Statistics: a refund no longer counts as a sale (number of sales and average basket)

Desktop app 0.6.1: WhatsApp updated (4.7.2) and labels printed in the right size on Mac

"Devices ready for pick-up" tile on the home page: those waiting more than 6 days show in red

Mobile dock: the "+" menu opens as a grid, with Calculator and SERVO tiles

Red "WhatsApp disconnected" banner for the owner when the link drops

"Accessibility needs re-enabling" banner when the phone switched off the option needed for sending

SERVO SMS 1.0: a complete messaging app for Android, based on QUIK

SERVO SMS 1.0.1: detects when accessibility has been switched off

Desktop app 0.6.0: indicator confirming that WhatsApp messages were sent

Sending across several devices: phone WhatsApp first, then computer, then text message if needed

Unread customer messages gathered in a single column

Finish button on tasks

Order and Used buttons on pending orders

The "Undefined" choice now appears under "No delay"

Terms and conditions scroll with a single swipe at signing time

Legal obligations reworked, with a "Print all documents" button

Reminders grouped together, with the option to exclude some

A repair's history shows who really performed each action

Owner alerts: you are notified when something needs your attention

Customisable mobile dock: choose the shortcuts at the bottom of the screen

On mobile, sections open as iOS-style folders and the dock is centred

IMEI required when taking in a phone: it can't be forgotten

Legal obligations: price QR code to print and the list of devices covered by circular-economy rules