IMEI tracking, quotes signed in store, automated SMS at every step and parts orders sent to your suppliers. All in one tool, for €49.99/month excl. VAT.
A workflow made for volume: more repairs completed, less time on the phone.
Fewer calls
Automated SMS at every step
“Repaired, ready for pickup”: your customers stay informed without you picking up the phone. With the SMS / WhatsApp add-on at €5.99/month excl. VAT, messages go out from the shop's own phone, on its own plan: no per-message fee.
Quotes & online signature
Send a quote for a cracked screen or a battery replacement, get it signed in store or remotely. One-click conversion to invoice.
The right screen, first time
Parts catalog & compatibilities
Glass, OLED screens, batteries, connectors: match the right part to the right model and track your margin on every repair.
Public tracking via QR code
Each customer scans a QR code and follows their repair in real time. A premium experience that reassures and builds loyalty.
IMEI & traceability
Record the IMEI, the condition on intake and photos of the device. Digital second-hand goods register and device buyback built in.
Warranties & returns under control
Manage parts and labor warranties, pull up a customer's full history and handle returns without friction.
Key features
Everything a phone repair shop expects
From intake to handover, every step is tooled to move fast without missing a thing.
Real-time repair queue on a workshop screen
Guided diagnostics and AI assistant for common faults
Native SumUp payments (card reader, QR, app)
Before / after photos attached to every ticket
Printable repair labels and tracking numbers
Statistics by model, fault and technician
The SERVO employee
It speaks phone repair too
SERVO's AI employee understands your counter: say what just got done, it handles the rest.
The IMEI is typed or scanned at intake and stays attached to the repair. You can pull up a device's full history from its IMEI, which settles warranty disputes in seconds.
Yes. The multi-supplier catalog lets you compare references and generate a purchase order without re-entering parts. On delivery, one scan updates the stock and texts the customers whose part has arrived.
Yes, the signature happens on screen or on a tablet, and the signed quote stays attached to the repair. That document is what protects you if an intake is ever disputed.
SERVO never bills texts per message. With the SMS / WhatsApp gateway + app add-on, at €5.99/month excl. VAT on top of the €49.99, texts and WhatsApp messages are sent from the shop's own Android phone (the SERVO Téléphone app, linked by QR code), with its SIM card and phone plan. They cover automated notifications at every step: intake, quote ready, repair completed, device not collected. The add-on is included during the trial; without it, no texts or WhatsApp messages are sent to customers.
Yes, with the second-hand goods register and the buyback certificate required by French regulations. Buyback lives in the same tool as repairs, with no extra software.
Ready to boost your phone repair shop?
Join the smartphone repairers handling more repairs with SERVO. 90-day free trial until 31 December 2026.